ABC has been servicing the two Rheem units I have for several years and I have been very pleased with their technicians and office staff. Everyone is very friendly, nice, professional and answer any questions that I might have. My small unit had been leaking gas/ freon ( the type that will not be available much longer) from season to season and I decided to have it replaced. They were very efficient in scheduling the day and time of installation. Their installers were very prompt, very nice, wore their face masks(as did I) and shoe covers when they came inside. Overall, my experience with ABC has been excellent and I highly recommend them. I would like to add that my experience, for almost 30 years, with Rheem products in quality, performance and warranty has been excellent also.
A young man named Zachary from ABC fixed my AC unit at my home today and I want you to know what a wonderful employee you have. He was on time, fixed it and didn’t overcharge and was as cordial and polite as you would want him to be. He took the time to explain the problem and the solution.
I haven’t yet had the opportunity until now to thank you for your prompt and thorough work in replacing my mother’s air conditioning unit. She told me that you and your staff were friendly and efficient and that you took the time to explain the work you did for her. She is very satisfied, and so am I. Thank you for treating her well and helping us resolve her issues before the weather turned unbearable! I will certainly recommend you to friends and family who need their air conditioning or heating repaired in the future.
A note of appreciation for the superior service you are providing at our new Bruce Ott home at 5113 Gillingham. It is a real pleasure to have clear communication with no misunderstandings and prompt, courteous, dependable, and reliable service.
We had some sub-contractors on this home that left a lot to be desired. It is my pleasure to drop this note to you and commend you for the quality performance and service you provide.
Just a quick note of “Thanks” for your wonderful quick response to our A/C leak last Friday – Arnold is a genius! I can’t believe he stopped that leak so completely. Everything is dry once again. He also found a problem with the compressor now repaired. “What a Country!” and the price was “more than fair.” If everything ran as smoothly as your example last week – we’d all be in “high cotton.”
Sincere thanks for all you do …. And Arnold even left me a “happy face.” You’ve made a big fan!
We appreciate your service and integrity. A year ago, the company that installed the HVAC in our new home told us the A/C coils were cracked and needed to be replaced at significant cost. At the recommendation of a colleague, we called ABC Heat & Air for a second opinion. NO LEAK!
We were still skeptical and decided to wait a year to see if coolant needed to be replaced. We scheduled a yearly HVAC check with your company, and you sent a technician right out. Arnold did a thorough check of both HVAC systems, washed coils, changed filters, and performed other preventative maintenance. He encouraged questions and answered everything….then cleaned up. The technician from the other company probably didn’t deserve that title. We saved money, and feel confident in our system’s ability to perform because of Arnold’s expertise. You earned our trust.
Pleasure doing business with you,
Thomas & Kelly F.
Just a quick note of thanks for all the hard work you and your staff has done for us. Now that the unit has been moved, it is much quieter, and we are sleeping better. Your technician did a wonderful job moving things around and working hard as usual.
I hope we weren’t too much trouble, and of course I would recommend you to those I know.
Thank you all for immediately resolving the problems in getting all the parts for our air conditioning unit. As you all know, such problems can be extremely frustrating, and you all worked immediately to find a solution.
Your technician has excellent customer service and thoroughly and politely explained everything to me. Your office personnel were most helpful in finding a quick solution to the problems I was experiencing and did an excellent job keeping me informed.
I look forward to sharing my story at the Frisco Chamber of Commerce networking meeting on Thursday.
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